What is Shayp?
Shayp is a fully integrated service that helps building managers and insurers eliminate leaks and related damages thanks to a simple to install and easy to use device made in Europe. We keep properties safe and water bills under control with a fast Return on Investment. Since water is for life, it’s our responsibility to save it. If you are interested in learning more about our environmental engagments, please visit this page.
Is it possible to ask for a demo before ordering?
Absolutely! Please fill in the form you will find on this page and we will get back to you as soon as possible.
Why do I need a leak detection system?
Because water damage is 3 times more likely to happen than burglary, 6 times more likely than fire. Indeed, it represents 40% of property insurance claims. And let’s not forget to mention great savings on your homeowners insurance and a reduction of your water bill.
How does it work?
Shayp provides you with a device which only takes a few minutes to connect to the existing water meter. Then the high performance external antenna transmits messages flawlessly on an hourly basis providing minute precision granularity. With the help of machine learning any abnormal continuous flow of water is reliably flagged as a leak. Once detected you’ll be notified immediately. Watch this video to learn more.
For which type of customers is your solution designed?
Shayp's water management solution is designed for all types of properties ranging from big industries to small homes and frequently used by facility managers for prioritizing maintenance and controlling costs. Indeed our solution helps monitoring over-coonsumption water bills whether it be for one building or for municipalities. We work as well with insurers so that they can mitigate water damage by up to 50% and save costs for their customers. However we are not currently selling to private owners.
What is your data privacy policy?
Personal data is owned by the user or the buyer (water company or insurance) and that data is under GPDR. Learn more about Privacy Policy here.
How long does the router battery last?
Our battery is designed to last 10 years. You should receive an end to life notification in order to plan ahead its replacement. If you subscribed to Shayp, send us back your device and we will replace it. You'll get a discount. If you paid at once, you'll have to buy a new device. You'll also get a discount. Our router will be 100% recycled. To learn more about our device, please visit this page.
Is the router water resistant?
Yes our router is IP67 waterproof and dust resistant but it's not intended to be submerged in water. To learn more about our device, please visit this page.
What do I do if I notice something wrong or if my Shayp device doesn’t seem to be working properly?
If you need any help with your device or account please send us an email to the following address: support@shayp.com.
Can the router survive in hard water conditions?
Yes, the router has been designed to withstand all common potable water conditions.
What happens if the power goes out?
All good, the Shayp device works on a battery and does not use wifi, but rather a stand-alone connection. So even without power, the service will go on.
What is guaranteed?
The Shayp device and the sensor are under guarantee for 2 years from the date of purchase. An additionnal 2-year warranty is available upon request. The sticker is not under guarantee therefore the water meter will have to be properly cleaned before sticking it.
Is it possible to get a certification once your buildings are made water efficient thanks to Shayp?
Yes! Shayp can provide you a certification to prove that your buildings are water efficient. Shayp can also help building managers to obtain environmental certifications such as BREEAM for instance. Indeed, smart buildings are more likely to earn such certifications.
Can I reuse my Shayp device if I move?
Yes. If you need to use your Shayp device for another building you will need to reconnect your router using the app. Please remember to email support@shayp.com to let us know you have moved and we can update your details.