---
title: Grievance Mechanism
description: Shayp - Eradicate water leaks in buildings and infrastructures
---

# Grievance Mechanism

See below

- [![Contact Us](https://no-cache.hubspot.com/cta/default/4851790/70ed0dd3-8ca8-4ffb-9017-82a675776710.png)](https://cta-redirect.hubspot.com/cta/redirect/4851790/70ed0dd3-8ca8-4ffb-9017-82a675776710)

## Purpose

This mechanism provides a transparent way for stakeholders to raise concerns about Shayp's operations, ensuring they are addressed fairly and promptly.

## Submitting a Grievance

### Available Channels

Stakeholders can submit grievances through:

1. **Email**: Send details to support@shayp.com
2. **Online Form**: Available on our website at [www.shayp.com/contact](https://www.shayp.com/contact?hsLang=en) (select "Submit a concern" from the dropdown menu)
3. **In-Person**: Speak directly with any manager or the CEO

## Grounds for Accepting a Grievance

Shayp will accept grievances that:

1. Relate to Shayp's operations, employees, contractors, or products/services
2. Identify a specific concern or incident
3. Are submitted in good faith

## How Resolutions Will Be Facilitated

1. **Investigation**: A designated team member will investigate the grievance.
2. **Resolution Options**: Based on the investigation, we may implement:
   
     - Corrective action (policy changes, operational improvements)
     - Formal apology
     - Preventive measures to avoid similar issues
     - Other appropriate solutions
3. **Communication**: We will communicate the resolution to the person who submitted the grievance, along with an explanation.
4. **Timeline**:
   
     - Acknowledgment: Within 5 working days
     - Resolution proposal: Within 15 working days for standard issues
     - Implementation: As soon as practicable

## Confidentiality

We respect the privacy of all parties involved. Information will only be shared with those directly involved in resolving the issue.