FREQUENTLY ASKED QUESTIONS

You will find here our most asked questions. Just click on one of the topics just below and you will probably find the answer to your question! If your question is not listed below, click on "Let's Talk" at the top right corner of the page.

     SETUP

How are installations planned? Where do we begin?

We simply check the compatibility of your water meters remotely. You then book your installation dates and all we ask you is to guarantee easy access to the water meters.

Where will the installer place the Shayp POLY4 device?

The installer will place the Shayp device on your water-meter using either the corresponding pulse emitter or a adapted sensor.

How does the installer set up the POLY4 device?

The installer ensures that pulse emitter or sensor is placed correctly and that there is connectivity. Once it's confirmed, the device is simply connected and all the data is transferred straight to the cloud. Once the installation is done, register on app.shayp.io to create your account and you can start monitoring your consumption.

Can I install the router myself?

No. There will be a professional installation.

How long does a typical installation take?

The longest part is getting to the water meter, but the installation only takes a few minutes. You should count approximately 30 minutes between buildings that are within the same vicinity.

Do you have to cut pipes to install the System?

Not at all, our installation requires no renovations or costly adaptations: not even a Wi-Fi or power outlet is needed to install this non-invasive wireless device.

Is the Poly4 compatible with all water meters?

Most standard water meters are compatible. If you have any doubt, check the images below. If your water meter looks anything like this, it is compatible. Otherwise, we can consult your water utility to make any changes if required.

     ACCOUNT

     SOFTWARE: 2ZERO

How does Shayp alert me of a leak?

Once you have access to your Shayp account, you can decide how you wish to be notified of a leak: whether it be by sending you a text message, an email, or by sending an alert to a specific URL - and this way integrating your alerts to a platform that you may already use.

How does Shayp detect leaks?

Shayp detects the minimum water flows during unoccupied times of the building, even buildings with night activity. Shayp reliably detects leaks using “machine learning” and statistical methods that adapt to the consumption pattern of the building. If you wish to learn more about our algorithm, check this page.

How fast can Shayp detect leaks?

Leaks over 4 liters per hour (a trickle) can be detected within an hour. Small ones require more time. In big buildings, leaks are detected within a couple of hours. The detection will be accurate from 24h after the installation.

What are the smallest leaks Shayp can detect?

It depends on the precision of your water meter. We can detect leaks as small as 50-60 mL per min.

What do I have to do if I spot a leak that Shayp do not detect?

If that ever happens, please send us an email to this address: support@shayp.com. Do note that Shayp cannot detect leakages that are not from the water supply piping system.

     HARDWARE: POLY4

How does it work?

Shayp provides you with a device which only takes a few minutes to connect to the existing water meter. Then the high performance external antenna transmits messages flawlessly on an hourly basis providing minute precision granularity. With the help of machine learning any abnormal continuous flow of water is reliably flagged as a leak. Once detected you’ll be notified immediately. Watch this video to learn more.

How long does the router battery last?

Our battery is designed to last 10 years. You should receive an end to life notification in order to plan ahead its replacement. If you subscribed to Shayp, send us back your device and we will replace it. You'll get a discount. If you paid at once, you'll have to buy a new device. You'll also get a discount. Our router will be 100% recycled. To learn more about our device, please visit this page.

Is the router water resistant?

Yes our router is IP67 waterproof and dust resistant but it's not intended to be submerged in water. To learn more about our device, please visit this page.

Can the router survive in hard water conditions?

Yes, the router has been designed to withstand harsh weather and humid conditions.

What happens if the power goes out?

All good, the Shayp device works on a battery and does not use wifi, but rather a stand-alone connection. So even without power, the service will go on.

What is guaranteed?

The Shayp device is under guarantee for as long as you are subscribed to our software service.

Is it possible to get a certification once your buildings are made water efficient thanks to Shayp?

Yes! Shayp can provide you a certification to prove that your buildings are water efficient. Shayp can also help building managers to obtain environmental certifications such as BREEAM for instance.

Can I reuse my Shayp device if I move?

Yes. If you need to use your Shayp device for another building you will need to reconnect your router using the app. Please remember to email support@shayp.com to let us know you have moved and we can update your details.

     CONNECT

Do I require WiFi near my water meter?

No. Shayp needs no wifi, no ethernet cable, and no internet connection since messages are sent through the Sigfox network, an ultra low power, long-range radiofrequency. To learn more about our device, please visit this page.

Does my router need a power connection?

No. Your router works with a single battery that should last 10 years. You will receive an end of life notification to plan ahead of its replacement. To learn more about our device, please visit this page.

Should I be concerned about the waves?

The router is turned off 99% of the time and sends the equivalent of one SMS per hour (data transmission) to the Sigfox antenna. Sigfox radio waves radiate 18 times less than smartphones.

     SHAYP: THE COMPANY

What is Shayp?

Shayp is a fully integrated service that helps building managers and insurers eliminate leaks and related damages thanks to a simple to install and easy to use device made in Europe. We keep properties safe and water bills under control. Since water is for life, it’s our responsibility to save it. If you are interested in learning more about our environmental engagments, please visit this page.

Is it possible to ask for a demo before ordering?

Absolutely! Please fill in the form you will find on this page and we will get back to you as soon as possible.

Why do I need a leak detection system?

A vast majority of leakages go undetected or unreported, which can account for 15-60% of the water bill on average. Daily or monthly readings will not suffice to reliably detect discrepancies. Water damage is also the most frequent insurance claim, costing hundreds of thousands of euros at times.

For which type of customers is your solution designed?

Shayp's water management solution is designed for all types of properties ranging from industires, high rise buildings, stadiums to fountains, retail stores and homes. We monitor buildings in healthcare, hospitality, government, universities, schools, care homes, multiresidential buildings, etc...

What is your data privacy policy?

Personal data is owned by the user or the buyer (water company or insurance) and that data is under GPDR. Learn more about Privacy Policy here.